Puerto Rico government’s Department of Consumer Affairs, better known as “DACO” for its acronym in Spanish, serves as a regulator and as an adjudicative forum for consumer litigation, having concurrent jurisdiction with courts.
It serves as a small claims court in which consumers may file complaints against commercial establishments or businesses such as retailers, contractors, real estate agents, etc.
Our Firm has one of the largest organized dispute resolution practices before the agency, handling the defense of our retail clients, energy clients and others. Some of the largest retail companies in Puerto Rico rely on us to handle all their docket before DACO. Furthermore, we also collaborate with the agency and/or participate on behalf of our clients in any rulemaking process in which new regulations are introduced or existing regulations are amended.
The Firm regularly work with companies facing claims related to consumer protection laws, deceptive trade practices, false advertising, and product liability. In addition to our extensive experience handling DACO disputes, we also handle cases before the federal consumer protection agencies, and the courts. We work closely with businesses to ensure compliance with consumer laws while aggressively defending against lawsuits, regulatory actions, and class action claims that could impact their operations and reputation.
We assist businesses in navigating the complex regulatory landscape, ensuring they adhere to local and federal consumer protection statutes while minimizing legal exposure. Whether responding to individual consumer complaints, defending against class actions, or challenging adverse regulatory decisions, we leverage our expertise to develop effective legal strategies that align with our clients’ business objectives.
Our attorneys are known for their deep understanding of Puerto Rico’s consumer protection laws, their ability to handle complex litigation, and their skill in negotiating favorable settlements or securing dismissals in court. We provide businesses with the guidance and representation they need to protect their interests, ensuring they can operate confidently in a highly regulated market. Estrella LLC’s reputation as a leader in consumer affairs litigation is built on a proven successful track record and a commitment to excellence in advocacy.
